Frequently asked questions
Everything you need to know about ordering, delivery and returns.
Delivery
- Do you offer next-day delivery?
- Yes — order before 2pm Monday–Friday for next-day UK delivery on in-stock items.
- Do you deliver outside the UK?
- Currently we deliver to England, Scotland, Wales and Northern Ireland. International shipping coming soon.
Gifting
- Can I send a gift without showing the price?
- Yes — enable Gift Mode at checkout. We never include prices on packing slips for gift orders.
- Is gift wrapping included?
- Every order includes our signature packaging. Luxury gift box is free on gift sets; £6–10 on individual items.
- Do you offer corporate gifting?
- Yes — see our corporate gifting page or email hello@babynido.co.uk for maternity and new baby programmes with branded messaging.
Products
- Are your products organic?
- Yes — all clothing is GOTS-certified organic cotton, manufactured in Turkey at OEKO-TEX certified factories.
- Where are your products made?
- Our organic clothing is manufactured at GOTS-certified factories in Izmir, Turkey. Changing bags are ethically produced in China.
- What size should I buy for a newborn?
- If the baby has arrived, choose 0–3 months. For gifts before birth, 0–3 months fits most newborns; some premature babies may need newborn size.
- Are your toys safe from birth?
- All soft toys included in our gift sets are CE marked and suitable from birth, complying with EN71 safety standards.
- Do your products meet UK safety standards?
- Yes. Clothing is UKCA/CE marked and supplied in compliance with UK General Product Safety Regulations. Nightwear meets BS 5722 flammability requirements. Garments have no restricted cords or drawstrings (BS EN 14682). Full details are on each product page and at /legal/product-compliance.
- What is on the clothing label?
- Every garment includes a sewn-in label in English with exact fibre composition (e.g. 100% Cotton), care instructions, size, and supplier details as required by UK law.
Returns
- What is your returns policy?
- 14-day returns on unused items in original packaging. Faulty items are replaced or refunded — contact us within 48 hours of delivery.
- What if my order arrives damaged or incorrect?
- Contact us within 48 hours of delivery with your order number and photos. We will replace or refund faulty or incorrect items.
Payment
- What payment methods do you accept?
- We accept all major credit and debit cards via Stripe, plus Klarna Pay in 3 where available. Apple Pay and Google Pay are supported.
- Is checkout secure?
- Yes — all payments are processed securely by Stripe. We never store card details.
- Do I pay VAT on baby clothes?
- Most baby and young children's clothing on our site is zero-rated for VAT (0%) under HMRC VAT Notice 714. Changing bags and some non-clothing items are standard-rated (20%). Stripe Tax applies the correct rate at checkout — you will not be overcharged VAT on qualifying clothing.
- Are prices inclusive of VAT?
- Yes. All prices shown include VAT where VAT applies. Zero-rated items remain at the listed price with 0% VAT added at checkout.
Orders
- Can I add a gift message?
- Yes — use Gift Mode at checkout to add a handwritten-style gift message printed on a card inside the box.
- How do I track my order?
- You will receive a tracking link by email once your order dispatches.
Brand
- Who is Il Nido?
- Il Nido (Italian for "the nest") is a UK premium baby brand founded by parents, offering organic clothing, changing bags and gift sets with nest-worthy presentation.
- Do you sell wholesale?
- Not currently — we are a direct-to-consumer brand focused on premium gifting.
- Do you support charity?
- Yes — we donate 10% of net profits each quarter to World Aid Network's childhood cancer treatment programme, funding care for children in Pakistan, Indonesia and Malaysia. Read more at /give-back.
Care
- How should I wash organic baby clothes?
- Machine wash at 30°C with mild detergent. Avoid fabric softener on organic cotton. Do not tumble dry — air dry flat.